Travel insurance claims

Emergency medical assistance

In the event of a medical emergency abroad please call:

+44 (0)2920 474133

Making a claim

For full details on how to make a claim please visit:

https://www.imglobal.com/membe...;

If you wish to speak to a claims handler by phone, please call +44 (0)2920 474138

About our claims service

After your form is processed by the claims company, you will receive either:

• Confirmation that the claim will be covered under the terms of the policy
• A request for additional information and the reason that information is needed
• A clear explanation why the claim is not covered under the terms of the policy

Once a claim has been approved for settlement, you should receive payment within 10 working days.