Lost or stolen passport guide

Losing a passport or having it stolen can quickly complicate any trip. Taking prompt action can help you manage the situation and regain your peace of mind. Here’s a guide to assist you if you find yourself without your passport while traveling.

Steps to take if your passport is lost or stolen

Report the loss or theft - As soon as you discover that your passport is missing, report it to the local police. This step is often required by embassies to issue emergency travel documentation, and the police report will also be necessary when filing in a travel insurance claim. Be sure to obtain a copy of the police report and an incident number, as this documentation will be essential later.

Contact the nearest British Embassy, High Commission, or Consulate - Locate the nearest British Embassy, High Commission, or Consulate as they can issue an emergency travel document (ETD), which allows you to return to the UK if necessary. Keeping a list of embassy contacts can be useful, as these offices are best prepared to help in cases of lost or stolen passports. You can find a British embassy, high commission or consulate by following this link to the FCDO website.

Emergency travel documents typically come with a fee, and the process is generally available only during normal office hours. If traveling with family, each member, including children, will need an individual ETD to re-enter the UK.

Cancel your passport - To prevent misuse of your identity, complete an LSO1 form to cancel your lost passport. This form can be obtained at the embassy or consulate. Taking this step promptly helps protect you from potential identity theft, which has become an increasingly common issue.

Submit your travel insurance claim to cover the expenses related to obtaining emergency documentation, according to your policy’s terms. Keep the original police report and all receipts from the embassy to ensure a smooth claims process.

Travel insurance

Total Travel Protection includes cover for the cost of emergency travel documents or a replacement passport (up to the limit stated on the policy) if yours is lost or stolen while abroad. Be sure to review your policy to understand the specific cover limits and documentation needed to file a claim, so you’ll be prepared in case of an emergency.

Total Travel Protection travel insurance has no upper age limits and can provide cover for declared pre-existing medical conditions.

Remember Total Travel Protection do medical screening differently so you may get a better price.